Refund Policy

Introduction

At ProEdge Solutions, we are committed to delivering high‑quality digital marketing services. This Refund Policy outlines the terms under which refunds may be requested and processed.

Eligibility for Refunds

Refunds are considered under the following circumstances:

Services were not delivered as agreed upon in the contract or proposal.
Duplicate payments were made due to technical errors.
Cancellation of services within the specified grace period (if applicable).

Non‑Refundable Services

Certain services are non‑refundable, including but not limited to:

Completed SEO, PPC, or web development work already delivered.
Customized strategies, reports, or consultations.
Third‑party costs incurred on behalf of the client (e.g., hosting, advertising spend).

Refund Request Process

To request a refund, clients must:

Submit a written request via email to billing@proedgesolutions.com.
Include details of the service purchased, payment receipt, and reason for the refund request.
Requests must be submitted within 14 days of the original payment date.

Processing Time

Approved refunds will be processed within 7–10 business days. Refunds will be issued to the original payment method unless otherwise agreed.

Disputes

In case of disputes, ProEdge Solutions reserves the right to review the request and make a final decision. Our goal is to resolve issues fairly and transparently.

Policy Updates

ProEdge Solutions may update or modify this Refund Policy at any time without prior notice. Clients are encouraged to review this page periodically for changes.

Contact Us

For questions regarding this Refund Policy, please contact us at:
Email: billing@proedgesolutions.com
Phone: +1‑844‑425‑1733